Policies

Producers Licence Number: 50801804
Producers Name: Rockford Wines
Licensee: Tanunda Vintners Pty Ltd.

Conditions of Sale

PLEASE NOTE: It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of a person under the age of 18 years.

The following terms apply to any orders and purchases you make from this website.

You must not order or purchase goods from us:

  • If you are aged under 18
  • For re-sale purposes (all goods must be purchased for personal use) or
  • Which are outside any order limits or restrictions which we may apply to our wines on this site.

 

We may accept any order for the supply of wines (in whole or in part), or decline any order. We are not liable to you in respect of those wines that we can’t supply to you, provided that we refund any amounts paid by you in respect of the unsupplied wines.

Cancellations, Returns and Refunds

Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.

In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality, please contact us on 1800 088 818 (Toll Free) and we will attempt to remedy the situation as soon as possible. If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage or provide a refund to you for any wines we are unable to supply.

Delivery

Delivery is generally via Australia Post unless otherwise specified. Any delivery time-frames specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason. We're also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address and you will need to collect your wine from the location specified in the notice.

Prices and Payment

All prices are quoted and charged are in Australian Dollars ($AUD)

Payment is only deemed to have been made once it has been received by us. The price of the wines (and freight and insurance charges if applicable) in relation to an order will be calculated by reference to the prices specified on the site at the time that order is placed. Where you have paid for the goods at the time of ordering, title, and risk in the goods passes to you on delivery of the goods to the delivery address.

Age Requirement

You may only use this website if you are aged 18 years or over if you are an Austalian resident,or otherwise over the legal drinking age in your country of residence. You must immediately exit the website if you do not meet these requirements.

Privacy Policy

At Rockford Wines, we do our utmost to protect and respect your privacy. In general, you can expect that personally identifiable information you submit to us, whether through our website, email or other communication, is treated as confidential. You can view our Privacy Policy here: Rockford Wines Privacy Policy.pdf 

Email

For email communications, your email address is used only to send you the requested information and/or other periodical updates if requested. Your address will never be shared with any other party in any form.

Environmental Policy

Rockford is aware of the impacts our business activities have on the environment and the long-term effects these impacts can have on the sustainability of our business.

Our Environmental Policy can be viewed here: Environmental Policy.pdf

We also meet our environmental obligations as signatories of the Australian Packaging Covenant (APC) through the South Australian Wine Industry Association (SAWIA) Mentor Program. The action plan can be viewed here: Packaging Covenant Action Plan.pdf

Disclaimer
We take great care to ensure that information on this site is accurate and up-to-date - however, we cannot guarantee that this information will be correct at all times, or is fit for any particular purpose.

Your use of this publicly available information is at your own risk.

Copyright

Unless otherwise stated, all content on this website is the property of Rockford Wines, and may not be reproduced without prior permission.

You may use content from this site for personal, non-commercial use, or for journalism or review purposes - please provide a link to this website http://www.rockfordwines.com.au/ with any published material.