0ms

Policies

Producers Licence Number: 50801804


Producers Name: Rockford Wines


Licensee: Tanunda Vintners Pty Ltd

 

Conditions of Sale:

PLEASE NOTE: It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of a person under the age of 18 years.

The following terms apply to any orders and purchases you make from this website.

You must not order or purchase goods from us:
If you are aged under 18
For re-sale purposes (all goods must be purchased for personal use only)
We may accept any order for the supply of wines (in whole or in part), or decline any order. We are not liable to you in respect of those wines that we can’t supply to you, provided that we refund any amounts paid by you in respect of the unsupplied wines.

Privacy Policy:

At Rockford Wines, we do our utmost to protect and respect your privacy. In general, you can expect that personally identifiable information you submit to us, whether through our website, email or other communication, is treated as confidential. You can download a copy of our Privacy Policy HERE

Email:

For email communications, your email address is used only to send you order confirmation, any requested information and/or other periodical updates if requested. Your address will never be shared with any other party in any form.


Cancellations, Returns & Refunds:

Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.


In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality, please contact us on (08) 8563 2720 and we will attempt to remedy the situation as soon as possible. 

If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage or provide a refund to you for any wines we are unable to supply.

Prices & Payments:

All prices are quoted and priced in Australian Dollars ($AUD)

Payment is only deemed to have been made once it has been received by us. The price of the wines (and freight and insurance charges if applicable) in relation to an order will be calculated by reference to the prices specified on the site at the time that order is placed. Where you have paid for the goods at the time of ordering, title, and risk in the goods passes to you on delivery of the goods to the delivery address.

Age Requirements:

You may only use this website if you're aged 18 years or over, if you're are an Australian resident, or otherwise over the legal drinking age in your country of residence. If you don't meet these requirements, then you must exit the website immediately.

 

Delivery Policy:

We use Australia Post for most of our wine deliveries to private customers throughout Australia, so if applicable, your wine can be delivered to a PO Box.

If it is unlikely that anyone will be home when the wine is delivered, there are several options for you;

  • Give the delivery instruction “Leave card if not home.” This means delivery will be attempted, but if there is no-one at home you will receive notification from Australia Post and the wines held securely at your local Post Office for collection by you at your convenience.

    (For added security and best storage conditions, this is our suggested option.)
 
  • Give detailed instructions on where to leave the wine i.e. “Leave on front verandah.” (Once the wine has been delivered please be aware no responsibility can be accepted for spoilage or theft)
  • Deliver to your work address. If you choose to deliver to your work address, please include the business name (and floor level if located in a high rise building) to help the delivery person.
  • All deliveries must be made to and accepted by persons over the age of 18.

Please Note:

“Phone before delivery” is not available as a delivery option.

Packing your Order:

Several wines are packed in six bottle boxes, which we treat as individual cartons for freight purposes. If it is possible for us to consolidate your order and reduce the number of cartons cartons we will do so and adjust the freight charge downward accordingly. 


Please Note:

While we are unable to guarantee specific delivery dates and times, your wines should generally be delivered within 5 - 10 business days. 
  

Heat Policy:

We continually monitor the Bureau of Meteorology forecast maximum temperatures for all capital cities across Australia. In the event of extended or severe heat, we will not send wine to any destinations experiencing these conditions. It is our policy to hold your order safely in our temperature controlled warehouse and dispatch when weather conditions are more moderate.

If your choice is to have your order delivered despite the forecast conditions, please inform us and we will send your wines as requested. 

Environmental Policy:

Rockford is aware of the impacts our business activities have on the environment and the long-term effects these impacts can have on the sustainability of our business.
We also meet our environmental obligations as signatories of the Australian Packaging Covenant Organisation (APCO).

Disclaimer:

We take great care to ensure that information on this site is accurate and up-to-date - however, we cannot guarantee that this information will be correct at all times, or is fit for any particular purpose.
Your use of this publicly available information is at your own risk. 

Copyright:

Unless otherwise stated, all content on this website is the property of Rockford Wines, and may not be reproduced without prior permission.


You may use content from this site for personal, non-commercial use, or for journalism or review purposes - please provide a link to this website http://www.rockfordwines.com.au/ with any published material.


Contact:

If you have any questions or concerns regarding your order please contact us on (08) 8563 2720 or email us at info.contact@rockfordwines.com.au and we will be happy to help.